How do I make direct contact with the hotel?

You may email, call or fax the hotel at the details listed below: E: T: +66 2 111 1111 F: +66

If I make an online booking, will I be offered a ‘best rate’?

Online bookings generally offer the ‘best available rates’ for that date and time.

Are your hotel rates per person or per room?

Hotel rates are per room based on a maximum occupancy of two.

What are the type of credit cards accepted during the booking process?

VISA, Mastercard, JCB, American Express & Union Pay cards are accepted.

My credit card details necessary when making a reservation?

Yes, to guarantee the reservation only.

Will my credit card be charged?

We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.

How safe are credit card details that are submitted online?

Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.

What is your cancellation policy?

6:00 PM on the day of arrival for BAR.

Do you have pets’ policy?

Regrettably, pets are not allowed.

What are you check-in and check-out times?

  • Check in is 14:00 HRS
  • Check out is 12:00 HRS

Is it possible to check-in earlier?

Yes, it is subject to room availability. To guarantee the room, we require one night charge to reserve room.

What is the charge for late check-out?

  • Check out 6 pm, the hotel requires to charge half day price.
  • Check out after 6 pm, the hotel requires to charge full price.

How do I cancel my hotel reservation without a charge?

  • On you will get the privilege of cancellation 24 hours prior to your arrival
  • If the booking is made by travel agent the cancellation has to take place 3 days in advance
  • If the booking is made by corporate account the cancellation has to take place 2 days in advance

Can I check-in if the booking is under some else’s name?

It is for security reason. The hotel is not allowed to check in if there is no name register.

Can I make a booking on behalf of another person but pay it with my own credit cards?

Yes, you can. We will send you the credit card authorization form and require copy of credit card front-back.

Do you have any special packages for honeymoons and anniversaries?

Normally the hotel provides special set up for Honeymooner or Anniversaries liked flower, room set up, cake.

Hotel & Room Information

How many stars is the hotel?

5 stars.

What types of rooms are available in the hotel and what are the differences between the rooms?

  • Premier room - 30 sqm with Twin bed
  • Grand Premier room - 32 sqm, King / Twin bed with connecting or corner room,
  • Grand Executive room - 35 sqm, King bed Corner room, Four fixture bathroom
  • Club Premier room - 30 sqm, King / Twin bed on Executive Club floor, Club Floor benefits
  • Club Grand Premier - 32 sqm. King / Twin bed on Executive Club floor, Club Floor benefits
  • Club Grand Executive - 35 sqm. King bed Corner on Executive Club floor, Four fixture bathroom
  • Sky Grand Suites - 48 sqm. King bed on higest floor with separate Living room, 48 sqm.
  • Sky Executive Suites - 62 sqm, King bed Corner room with separate Living room

What is the size of your King size/Queen size/single bed?

King size is 6 feet and two single bed is 3 feet

What is the hotel’s policy regarding children?

The children will be sharing with their parent. The child under 12 years old is complimentary. Breakfast is available free for child under 5 years old. Aged 5-11 is half price.

Does the hotel provide baby-sitting services?

Yes, we do provide baby-sitting. Additional charge is required for this service.

Are baby cots available?

Yes baby cots are available upon request.

Where is the breakfast served and at what time?

The breakfast is served at the all day dining restaurant Prime and is served from 5.30 am till 11 am.

How many restaurants do you have and what are they?

We have total 6 resaurants and bars.

Is vegetarian food available in the restaurant?

Yes vegetarian food is available at the restaurant.

Is the food served in the restaurant halal?

Yes the food served in the resaurant is halal.

Do you have 24 hours room service?

Yes we offer 24 hours room service.

Do you have non-smoking rooms?

Yes we do have non-smoking rooms.

Which room types have a smoking room option available?

Grand Premier, Grand Executive, Club Premier, Club Grand Premier and Club Executive rooms as well as the SkyView Executive Suite all have smoking room options available.

Is smoking permitted in any of the hotel premises ?

Yes we have a smoking area.

Do you have twin, triple and quadruple rooms?

We have twin rooms, triple oocupancy could be with an extra bed and quadruple will be only if you book connecting rooms.

Do you have connecting rooms?

We have total 22 connecting rooms
  • 6 connecting rooms of Premier twin and Grand Premier king bed.
  • 8 connecting rooms of Grand Premier twin and king bed.
  • 8 connecting rooms of Sky Executive Suites king and Grand Premier twin bed.

What is the cost of an extra bed?

THB 1500 including breakfast.It is available every room types apart from Premier room and Grand Premier room.

Can I have two extra beds in my room? Any additional charge?

Maximum 1 extra bed can be available in room, the cost will be @ THB 1500.

Is there an additional charge for visitors?

No, we do not charge for visitors. However, identification may be required for security purposes.

What television channels are available in the rooms?

  • In-House Promotion
  • CNN
  • NHK World
  • BBC World News HD
  • CCTV4
  • Phoenix infoNews
  • TV5 Monde
  • Deutsche Welle
  • Aljazeera
  • Channel News Asia
Movie & Series
  • Fox Movies Premium HD
  • Nickelodon
  • True Film Asia
  • Sport
  • Fox Sport HD
  • Golf Channel Thailand
  • Entertainment
  • True Music
  • Very TV
  • Fashion TV
  • Documentary
  • National Geographic Channel HD
  • Discovery Channel
  • True Explore Wild
Thai Channel
  • CH3
  • CH7
  • CH9
Japanese Channel NHK - World Premium

Are tea- and coffee-making facilities, and shampoo and shower gel, available in every room?


Are hairdryers, universal adapters and fridges available at the hotel?


Are ironing facilities available at the hotel?


General Information

What is the length & width of your pool?

Details coming soon.

How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?

Yes we do provide airport transfers. Please email for more details.

How much is an airport taxi or limousine?

For more details please email

Can luggage be store at the property whilst I travel elsewhere?

Yes you can store the luggaeg at the property.

What is the weather like at the different times of the year?

Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.

Is the tap water safe to drink?

No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.

Is there a doctor on call?


How far is the nearest hospital?

Samitivej Sukhumvit Hospital is the closest one stop service hospital located at Sukhumvit Soi 49.

Where is the nearest bank or currency exchange?

Information coming soon.

What time do banks open?

Information coming soon.

What is the voltage is used in Thailand?

The voltage in Thailand is 220 volts.

Do you have special facilities and services available for guests with disabilities?

Yes, the hotel has Handicapped room and wheelchair available.

Is the hotel safe and located in a safe area of the town?

We are located in the centralize of Bangkok, nearing Shopping Center and BTS.

Business Traveler

Can I connect my laptop in the room?

Yes, via Wi-Fi.

What kind of internet connection do you provide and what is the cost?

Information coming soon.

Are dual telephone sockets available in the rooms?


What is the hourly/daily rate for limousine service?

Please email for more information.

How far is the property from the Skytrain?

It is 2 mins walking distance from Phrom Phong Sky Train station.

Are the shopping centers nearby?

Yes, Emquartier and Emporium is 2 mins away from the hotel.

How far is the property from well-known entertainment spots?

Information coming soon.

Do you have a tour desk?

Yes, we have tour desk available at the Lobby Floor.

What and where are local tourist attractions?

Please check the nearby attractions page for more information.

Can I reserve a parking space? I am ready to pay for it.

The parking is required to reserve. It is available for in house customer free of cost.

Check Rates & Availability

Check-In Date

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