If I make an online booking, will I be offered a ‘best rate’?
Online bookings generally offer the ‘best available rates’ for that date and time.
Are your hotel rates per person or per room?
Hotel rates are per room based on a maximum occupancy of two.
What are the type of credit cards accepted during the booking process?
VISA, Mastercard, JCB, American Express & Union Pay cards are accepted.
My credit card details necessary when making a reservation?
Yes, to guarantee the reservation only.
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
6:00 PM on the day of arrival for BAR.
Do you have pets’ policy?
Regrettably, pets are not allowed.
What are you check-in and check-out times?
- Check in is 14:00 HRS
- Check out is 12:00 HRS
Is it possible to check-in earlier?
Yes, it is subject to room availability.
To guarantee the room, we require one night charge to reserve room.
What is the charge for late check-out?
- Check out 6 pm, the hotel requires to charge half day price.
- Check out after 6 pm, the hotel requires to charge full price.
How do I cancel my hotel reservation without a charge?
- On compassskyviewhotel.com you will get the privilege of cancellation 24 hours prior to your arrival
- If the booking is made by travel agent the cancellation has to take place 3 days in advance
- If the booking is made by corporate account the cancellation has to take place 2 days in advance
Can I check-in if the booking is under some else’s name?
It is for security reason. The hotel is not allowed to check in if there is no name register.
Can I make a booking on behalf of another person but pay it with my own credit cards?
Yes, you can. We will send you the credit card authorization form and require copy of credit card front-back.
Do you have any special packages for honeymoons and anniversaries?
Normally the hotel provides special set up for Honeymooner or Anniversaries liked flower, room set up, cake.